Scheduled Azure Cloud Service Maintenance

Incident Report for ISI Analytics

Resolved

The scheduled maintenance has been completed.

Posted Oct 30, 2024 - 08:11 CDT

Update

ISI initiated a service failover for SFTP connections utilizing transfer.isi-info.com at 3:05AM CDT to resolve an authentication issue impacting a segment of customers.

If you receive CUCM CDR alerts, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files.

Please contact ISI Customer Support at 1-800-326-6183 (US Toll Free) or 1-847-592-3250 (Local or Non-US) if you have any questions.

Posted Oct 30, 2024 - 06:51 CDT

Update

ISI has been notified that scheduled maintenance will continue again Tuesday 10/29 10PM CT to Wednesday 10/30 6AM CT.

Posted Oct 29, 2024 - 07:38 CDT

Monitoring

Microsoft Azure services have notified their subscribers of a scheduled maintenance window starting Monday 10/28 at 10PM CT to Tuesday 10/29 6AM CT. There is no service interruption expected for Infortel Select and SFTP services.

If you receive CUCM CDR alerts, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files.

Posted Oct 28, 2024 - 07:43 CDT

This incident affected: Connectors (SFTP Data Transfer).