All Systems Operational

Web Interface Operational
ISI Analytics Operational
Infortel Select Classic Operational
Connectors Operational
SFTP Data Transfer Operational
Cisco Webex Operational
Microsoft Teams Operational
Data Export API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Maintenance Dec 17, 2025 19:00 - Dec 18, 2025 00:00 CST

ISI will be performing maintenance on ISI Analytics and Infortel Select Classic systems during this time.

Connections to the SFTP services and delivery of CDR may also be affected.
If you receive CUCM CDR alerts, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files.

Please contact ISI Support Center at 1-800-326-6183 (US Toll Free) or 1-847-592-3250 (Local or Non-US) if you have any questions.
Posted on Dec 11, 2025 - 07:25 CST
Dec 13, 2025

No incidents reported today.

Dec 12, 2025

No incidents reported.

Dec 11, 2025
Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Dec 11, 00:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 19:00 CST
Scheduled - ISI will be performing maintenance on ISI Analytics and Infortel Select Classic systems during this time.

Connections to the SFTP services and delivery of CDR may also be affected.
If you receive CUCM CDR alerts, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files.

Please contact ISI Support Center at 1-800-326-6183 (US Toll Free) or 1-847-592-3250 (Local or Non-US) if you have any questions.
Dec 3, 07:55 CST
Dec 10, 2025
Dec 9, 2025

No incidents reported.

Dec 8, 2025

No incidents reported.

Dec 7, 2025

No incidents reported.

Dec 6, 2025

No incidents reported.

Dec 5, 2025

No incidents reported.

Dec 4, 2025

No incidents reported.

Dec 3, 2025

No incidents reported.

Dec 2, 2025
Classic Reporting - Outbound Emails
Resolved - This situation has been considered resolved. Scheduled reports that weren't sent during yesterday's downtime will need to be manually run by the report's owner, or another User with access to reporting management.
Dec 2, 16:10 CST
Monitoring - The system update to address report delivery for Classic Reporting has been completed. Scheduled reports are running again, and the situation is being monitored.
Dec 1, 16:04 CST
Update - ISI will be implementing a system update to address report delivery for Classic Reporting at 2PM.
Temporary system interruption can be expected.
Another notification will be sent when the update is complete.
Dec 1, 13:49 CST
Investigating - An intermittent issue with Office 365 sending emails to external parties is being investigated. This may affect scheduled reports delivery from Classic Reporting.
Dec 1, 09:33 CST
Dec 1, 2025
Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

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