All Systems Operational

Web Interface Operational
ISI Analytics ? Operational
Infortel Select Classic ? Operational
Connectors Operational
SFTP Data Transfer ? Operational
Cisco Webex ? Operational
Microsoft Teams ? Operational
Data Export API ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Maintenance Jul 23, 2025 19:00 - Jul 24, 2025 00:00 CDT

ISI will be performing maintenance on ISI Analytics and Infortel Select Classic systems during this time.

Connections to the SFTP services and delivery of CDR may also be affected.
If you receive CUCM CDR alerts, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files.

Please contact ISI Support Center at 1-800-326-6183 (US Toll Free) or 1-847-592-3250 (Local or Non-US) if you have any questions.
Posted on Jul 16, 2025 - 10:13 CDT
Jul 18, 2025

No incidents reported today.

Jul 17, 2025
Infortel Select Classic Report Emails
Resolved - This incident has been resolved.
Jul 17, 16:55 CDT
Monitoring - A fix has been implemented. The delayed report emails have now all been sent. We'll continue to monitor the situation today.
Jul 17, 09:21 CDT
Identified - A fix for the delayed reports has been identified. We are working towards implementing a solution to have them sent.
Jul 17, 08:31 CDT
Investigating - During scheduled maintenance validation, ISI identified an issue regarding Infortel Select Classic report emails not being received.

It has been determined reports scheduled between 7PM to 9:30PM CDT generated but were unable to be sent via email.

ISI is investigating the issue. Reports that ran after 9:30PM CDT have been sent. Scheduled reports and email are currently functional.

For any critical needs, rerunning any missed reports that fell within this time frame can be completed within Infortel Select Classic.
Jul 16, 23:35 CDT
Transfer.isi-info.com SFTP Services
Resolved - This incident has been resolved.
Jul 17, 16:54 CDT
Monitoring - ISI initiated a service failover for SFTP connections utilizing transfer.isi-info.com at 1:10PM CDT to resolve an authentication issue impacting a segment of customers.

If you are experiencing a CUCM connection issue or received a CUCM CDR alert, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files.

Please contact ISI Customer Support at 1-800-326-6183 (US Toll Free) or 1-847-592-3250 (Local or Non-US) if you have any questions.
Jul 17, 13:24 CDT
Jul 16, 2025
Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jul 16, 23:33 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 19:00 CDT
Scheduled - ISI will be performing maintenance on ISI Analytics and Infortel Select Classic systems during this time.

Connections to the SFTP services and delivery of CDR may also be affected.
If you receive CUCM CDR alerts, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files.

Please contact ISI Support Center at 1-800-326-6183 (US Toll Free) or 1-847-592-3250 (Local or Non-US) if you have any questions.
Jul 9, 08:03 CDT
Jul 15, 2025

No incidents reported.

Jul 14, 2025

No incidents reported.

Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025

No incidents reported.

Jul 10, 2025
Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jul 10, 02:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 17:00 CDT
Scheduled - ISI will be performing maintenance on ISI Analytics and Infortel Select Classic systems during this time.

Processing call records will be delayed.

Please contact ISI Support Center at 1-800-326-6183 (US Toll Free) or 1-847-592-3250 (Local or Non-US) if you have any questions.
Jun 11, 15:58 CDT
Jul 9, 2025
Jul 8, 2025

No incidents reported.

Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

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