All Systems Operational
Web Interface Operational
ISI Analytics ? Operational
Infortel Select Classic ? Operational
Connectors Operational
SFTP Data Transfer ? Operational
Cisco Webex ? Operational
Microsoft Teams ? Operational
Data Export API ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Maintenance Nov 6, 2024 19:00 - Nov 7, 2024 00:00 CST
ISI will be performing maintenance on Infortel Select during this time.

Connections to the SFTP services and delivery of CDR may also be affected.
If you receive CUCM CDR alerts, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files.

Please contact ISI Support Center at 1-800-326-6183 (US Toll Free) or 1-847-592-3250 (Local or Non-US) if you have any questions.

Posted on Oct 30, 2024 - 12:20 CDT
Past Incidents
Nov 1, 2024

No incidents reported today.

Oct 31, 2024

No incidents reported.

Oct 30, 2024
Resolved - The scheduled maintenance has been completed.
Oct 30, 08:11 CDT
Update - ISI initiated a service failover for SFTP connections utilizing transfer.isi-info.com at 3:05AM CDT to resolve an authentication issue impacting a segment of customers.

If you receive CUCM CDR alerts, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files.

Please contact ISI Customer Support at 1-800-326-6183 (US Toll Free) or 1-847-592-3250 (Local or Non-US) if you have any questions.

Oct 30, 06:51 CDT
Update - ISI has been notified that scheduled maintenance will continue again Tuesday 10/29 10PM CT to Wednesday 10/30 6AM CT.
Oct 29, 07:38 CDT
Monitoring - Microsoft Azure services have notified their subscribers of a scheduled maintenance window starting Monday 10/28 at 10PM CT to Tuesday 10/29 6AM CT. There is no service interruption expected for Infortel Select and SFTP services.

If you receive CUCM CDR alerts, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files.

Oct 28, 07:43 CDT
Oct 29, 2024
Oct 28, 2024
Oct 27, 2024

No incidents reported.

Oct 26, 2024
Resolved - This incident has been resolved.
Oct 26, 10:56 CDT
Monitoring - ISI initiated a service failover for SFTP connections utilizing transfer.isi-info.com at 10:30AM CDT to resolve an authentication issue impacting a segment of customers.

If you receive CUCM CDR alerts, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files.

Please contact ISI Customer Support at 1-800-326-6183 (US Toll Free) or 1-847-592-3250 (Local or Non-US) if you have any questions.

Oct 25, 10:49 CDT
Oct 25, 2024
Oct 24, 2024
Completed - The scheduled maintenance has been completed.
Oct 24, 00:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 19:00 CDT
Scheduled - ISI will be performing maintenance on the Infortel Select servers during this time.
Cisco Webex processing will be delayed during this time period.

Please contact ISI Support Center at 1-800-326-6183 (US Toll Free) or 1-847-592-3250 (Local or Non-US) if you have any questions.

Oct 17, 11:19 CDT
Oct 23, 2024
Oct 22, 2024
Resolved - This maintenance is now complete.
Oct 22, 08:13 CDT
Monitoring - Microsoft Azure services have notified their subscribers of a scheduled maintenance window starting Monday 10/21 at 10PM CT to Tuesday 10/22 6AM CT. There is no service interruption expected for Infortel Select and SFTP services.

If you receive CUCM CDR alerts, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files.

Oct 21, 07:11 CDT
Oct 21, 2024
Oct 20, 2024

No incidents reported.

Oct 19, 2024

No incidents reported.

Oct 18, 2024

No incidents reported.