Transfer.isi-info.com SFTP Services

Incident Report for ISI Analytics

Resolved

This incident has been resolved.

Posted Oct 26, 2024 - 10:56 CDT

Monitoring

ISI initiated a service failover for SFTP connections utilizing transfer.isi-info.com at 10:30AM CDT to resolve an authentication issue impacting a segment of customers.

If you receive CUCM CDR alerts, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files.

Please contact ISI Customer Support at 1-800-326-6183 (US Toll Free) or 1-847-592-3250 (Local or Non-US) if you have any questions.

Posted Oct 25, 2024 - 10:49 CDT

This incident affected: Connectors (SFTP Data Transfer).