MS Teams and Webex Data Collection Errors

Incident Report for ISI Analytics

Resolved

Missing MS Teams data from the 22nd (Sunday) been collected and processed. Thank you for your patience during this issue.

Posted Mar 25, 2026 - 09:41 CDT

Identified

Delays in processing for both MS Teams and Webex have been resolved. We are currently working on a solution to recover missing MS Teams call records from the weekend.

Posted Mar 24, 2026 - 09:55 CDT

Investigating

We are now troubleshooting intermediate delays in both MS Teams and Webex processing.

Posted Mar 23, 2026 - 11:17 CDT

Monitoring

An issue with MS Teams data collection from 9:47AM to 10:07PM (CDT) on March 22nd was identified and resolved. We are performing root a cause analysis, and will provide additional details on the gap in CDR as it becomes available.

Posted Mar 23, 2026 - 10:20 CDT

This incident affected: Connectors (Cisco Webex, Microsoft Teams).