Transfer.isi-info.com SFTP Services

Incident Report for ISI Analytics

Resolved

This incident has been resolved.

Posted Sep 02, 2026 - 15:55 CDT

Monitoring

ISI initiated a service failover for SFTP connections utilizing transfer.isi-info.com at 11:50 PM CDT to resolve an authentication issue impacting a segment of customers.

If you are experiencing a CUCM connection issue or received a CUCM CDR alert, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files.

Please contact ISI Support at support-select@isianalytics.com if you have any questions.

Posted Sep 02, 2026 - 06:47 CDT

This incident affected: Connectors (SFTP Data Transfer).