All Systems Operational

Web Interface Operational
ISI Analytics Operational
Infortel Select Classic Operational
Connectors Operational
SFTP Data Transfer Operational
Cisco Webex Operational
Microsoft Teams Operational
Cisco UCM Operational
Cloud Connect Operational
Data Export API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jul 14, 2026

No incidents reported today.

Jul 13, 2026

No incidents reported.

Jul 12, 2026

No incidents reported.

Jul 11, 2026

No incidents reported.

Jul 10, 2026
Infortel Select Classic NCQ Dashboard
Resolved - This incident has been resolved.
Jul 10, 12:35 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 9, 22:44 CDT
Investigating - ISI is investigating an issue with NCQ widgets in the Infortel Select Classic Contact Center Dashboard not populating with data.
Jul 9, 00:37 CDT
Jul 9, 2026
Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jul 9, 00:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 19:00 CDT
Scheduled - ISI will be performing maintenance on ISI Analytics and Infortel Select Classic systems during this time.

Connections to the SFTP services and delivery of CDR may also be affected.
If you receive CUCM CDR alerts, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files.

Please contact ISI Support at support-select@isianalytics.com if you have any questions.
Jul 1, 07:29 CDT
Jul 8, 2026
Jul 7, 2026

No incidents reported.

Jul 6, 2026

No incidents reported.

Jul 5, 2026

No incidents reported.

Jul 4, 2026

No incidents reported.

Jul 3, 2026
Scheduled Azure Cloud Service Maintenance
Completed - The scheduled maintenance has been completed.
Jul 3, 06:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 22:00 CDT
Scheduled - Microsoft Azure services have notified their subscribers that scheduled maintenance will continue.
There is no service interruption expected for Infortel Select, ISI Analytics, and SFTP services.

If you receive CUCM CDR alerts, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files.
Jul 2, 07:52 CDT
Jul 2, 2026
Transfer.isi-info.com SFTP Services
Resolved - This incident has been resolved.
Jul 2, 14:40 CDT
Monitoring - ISI initiated a service failover for SFTP connections utilizing transfer.isi-info.com at 5:40 AM CDT to resolve an authentication issue impacting a segment of customers.

If you are experiencing a CUCM connection issue or received a CUCM CDR alert, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files.

Please contact ISI Support at support-select@isianalytics.com if you have any questions.
Jul 2, 06:56 CDT
Scheduled Azure Cloud Service Maintenance
Completed - The scheduled maintenance has been completed.
Jul 2, 06:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 22:00 CDT
Scheduled - Microsoft Azure services have notified their subscribers of a scheduled maintenance window.
There is no service interruption expected for Infortel Select, ISI Analytics, and SFTP services.

If you receive CUCM CDR alerts, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files.
Jul 1, 07:30 CDT
Jul 1, 2026
Jun 30, 2026

No incidents reported.

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