ISI Analytics Status

All Systems Operational

Web Interface Operational

ISI Analytics Operational

Infortel Select Classic Operational

Connectors Operational

SFTP Data Transfer Operational

Cisco Webex Operational

Microsoft Teams Operational

Cisco UCM Operational

Data Export API Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Mar 27, 2026

No incidents reported today.

Mar 26, 2026

No incidents reported.

Mar 25, 2026

MS Teams and Webex Data Collection Errors

Resolved - Missing MS Teams data from the 22nd (Sunday) been collected and processed. Thank you for your patience during this issue.
Mar 25, 09:41 CDT

Identified - Delays in processing for both MS Teams and Webex have been resolved. We are currently working on a solution to recover missing MS Teams call records from the weekend.
Mar 24, 09:55 CDT

Investigating - We are now troubleshooting intermediate delays in both MS Teams and Webex processing.
Mar 23, 11:17 CDT

Monitoring - An issue with MS Teams data collection from 9:47AM to 10:07PM (CDT) on March 22nd was identified and resolved. We are performing root a cause analysis, and will provide additional details on the gap in CDR as it becomes available.
Mar 23, 10:20 CDT

Mar 24, 2026

Mar 23, 2026

Mar 22, 2026

No incidents reported.

Mar 21, 2026

No incidents reported.

Mar 20, 2026

No incidents reported.

Mar 19, 2026

Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Mar 19, 00:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 19:00 CDT

Scheduled - ISI will be performing maintenance on ISI Analytics and Infortel Select Classic systems during this time.

Connections to the SFTP services and delivery of CDR may also be affected.
If you receive CUCM CDR alerts, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files.

Please contact ISI Support Center at 1-800-326-6183 (US Toll Free) or 1-847-592-3250 (Local or Non-US) if you have any questions.
Mar 11, 06:54 CDT

Mar 18, 2026

Mar 17, 2026

No incidents reported.

Mar 16, 2026

No incidents reported.

Mar 15, 2026

No incidents reported.

Mar 14, 2026

No incidents reported.

Mar 13, 2026

No incidents reported.