All Systems Operational

Web Interface Operational
ISI Analytics ? Operational
Infortel Select Classic ? Operational
Connectors Operational
SFTP Data Transfer ? Operational
Cisco Webex ? Operational
Microsoft Teams ? Operational
Data Export API ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Sep 5, 2025

No incidents reported today.

Sep 4, 2025
Transfer.isi-info.com SFTP Services
Resolved - This incident has been resolved.
Sep 4, 15:49 CDT
Update - We are continuing to monitor for any further issues.
Sep 4, 06:06 CDT
Monitoring - ISI initiated a service failover for SFTP connections utilizing transfer.isi-info.com at 05:30 AM CDT to resolve an authentication issue impacting a segment of customers.

If you are experiencing a CUCM connection issue or received a CUCM CDR alert, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files.

Please contact ISI Customer Support at 1-800-326-6183 (US Toll Free) or 1-847-592-3250 (Local or Non-US) if you have any questions.
Sep 4, 06:06 CDT
Scheduled Azure Cloud Service Maintenance
Completed - The scheduled maintenance has been completed.
Sep 4, 06:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 22:00 CDT
Scheduled - Microsoft Azure services have notified their subscribers of a scheduled maintenance window.
There is no service interruption expected for Infortel Select, ISI Analytics, and SFTP services.

If you receive CUCM CDR alerts, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files.
Sep 3, 07:25 CDT
Sep 3, 2025
Sep 2, 2025

No incidents reported.

Sep 1, 2025

No incidents reported.

Aug 31, 2025

No incidents reported.

Aug 30, 2025

No incidents reported.

Aug 29, 2025

No incidents reported.

Aug 28, 2025

No incidents reported.

Aug 27, 2025
Main Dashboard Widgets Error
Resolved - This incident has been resolved.
Aug 27, 09:02 CDT
Identified - The issue has been identified and a fix is being implemented.
Aug 27, 08:52 CDT
Investigating - We are investigating an error causing an interruption in loading data for Main Dashboard Widgets. Data is still available for reporting, Queue Dashboards and Infortel Classic remain unaffected. Updates will be posted as they become available.
Aug 27, 08:16 CDT
Aug 26, 2025
Scheduled Azure Cloud Service Maintenance
Completed - The scheduled maintenance has been completed.
Aug 26, 06:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 22:00 CDT
Scheduled - Microsoft Azure services have notified their subscribers that scheduled maintenance will continue.
There is no service interruption expected for Infortel Select, ISI Analytics, and SFTP services.

If you receive CUCM CDR alerts, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files.
Aug 22, 07:35 CDT
Aug 25, 2025
Aug 24, 2025

No incidents reported.

Aug 23, 2025

No incidents reported.

Aug 22, 2025
Scheduled Azure Cloud Service Maintenance
Completed - The scheduled maintenance has been completed.
Aug 22, 06:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 22:00 CDT
Scheduled - Microsoft Azure services have notified their subscribers of a scheduled maintenance window.
There is no service interruption expected for Infortel Select, ISI Analytics, and SFTP services.

If you receive CUCM CDR alerts, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files.
Aug 21, 07:33 CDT
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