Resolved -
This incident is now resolved. ISI Customer Support will continue to work with any customers that may require CUCM CDR service restarts to establish their SFTP connection.
Dec 13, 09:12 CST
Monitoring -
ISI initiated a service failover for SFTP connections utilizing transfer.isi-info.com at 10:07 AM CST to resolve an authentication issue impacting a segment of customers.
Completed -
The scheduled maintenance has been completed.
Dec 12, 00:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 19:00 CST
Scheduled -
ISI will be performing maintenance on ISI Analytics and Classic Infortel Select systems during this time.
Connections to the SFTP services and delivery of CDR may also be affected. If you receive CUCM CDR alerts, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files.
Please contact ISI Support Center at 1-800-326-6183 (US Toll Free) or 1-847-592-3250 (Local or Non-US) if you have any questions.
Dec 4, 07:30 CST
