Resolved -
This incident has been resolved.
Aug 7, 15:58 CDT
Monitoring -
ISI initiated a service failover for SFTP connections utilizing transfer.isi-info.com at 07:05 AM CDT to resolve an authentication issue impacting a segment of customers.
Completed -
The scheduled maintenance has been completed.
Aug 6, 00:00 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 19:00 CDT
Scheduled -
ISI will be performing maintenance on ISI Analytics and Infortel Select Classic systems during this time.
Connections to the SFTP services and delivery of CDR may also be affected. If you receive CUCM CDR alerts, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files.
Completed -
The scheduled maintenance has been completed.
Aug 4, 06:00 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 22:00 CDT
Scheduled -
Microsoft Azure services have notified their subscribers that scheduled maintenance will continue. There is no service interruption expected for Infortel Select, ISI Analytics, and SFTP services.
Resolved -
This incident has been resolved.
Jul 31, 19:23 CDT
Monitoring -
ISI initiated a service failover for SFTP connections utilizing transfer.isi-info.com at 01:20 AM CDT to resolve an authentication issue impacting a segment of customers.
Completed -
The scheduled maintenance has been completed.
Jul 31, 06:00 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 22:00 CDT
Scheduled -
Microsoft Azure services have notified their subscribers of a scheduled maintenance window. There is no service interruption expected for Infortel Select, ISI Analytics, and SFTP services.
