All Systems Operational

Web Interface Operational
ISI Analytics ? Operational
Infortel Select Classic ? Operational
Connectors Operational
SFTP Data Transfer ? Operational
Cisco Webex ? Operational
Microsoft Teams ? Operational
Data Export API ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Maintenance Apr 2, 2025 19:00 - Apr 3, 2025 00:00 CDT

ISI will be performing maintenance on ISI Analytics and Classic Infortel Select systems during this time.

Connections to the SFTP services and delivery of CDR may also be affected.
If you receive CUCM CDR alerts, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files.

Please contact ISI Support Center at 1-800-326-6183 (US Toll Free) or 1-847-592-3250 (Local or Non-US) if you have any questions.

Posted on Mar 26, 2025 - 07:14 CDT
Apr 1, 2025

No incidents reported today.

Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025
Resolved - This incident has been resolved.
Mar 24, 07:51 CDT
Monitoring - ISI initiated a service failover for SFTP connections utilizing transfer.isi-info.com at 8:50 AM CDT to resolve an authentication issue impacting a segment of customers.

If you are experiencing a CUCM connection issue or received a CUCM CDR alert, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files.

Please contact ISI Customer Support at 1-800-326-6183 (US Toll Free) or 1-847-592-3250 (Local or Non-US) if you have any questions.

Mar 22, 08:58 CDT
Mar 23, 2025

No incidents reported.

Mar 22, 2025
Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

Mar 19, 2025
Completed - The scheduled maintenance has been completed.
Mar 19, 19:51 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 19:00 CDT
Scheduled - ISI will be performing maintenance on ISI Analytics and Classic Infortel Select systems during this time.

Please contact ISI Support Center at 1-800-326-6183 (US Toll Free) or 1-847-592-3250 (Local or Non-US) if you have any questions.

Mar 12, 07:12 CDT
Mar 18, 2025

No incidents reported.