All Systems Operational

Web Interface Operational
ISI Analytics Operational
Infortel Select Classic Operational
Connectors Operational
SFTP Data Transfer Operational
Cisco Webex Operational
Microsoft Teams Operational
Cisco UCM Operational
Data Export API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Maintenance Apr 22, 2026 19:00 - Apr 23, 2026 00:00 CDT

ISI will be performing maintenance on ISI Analytics and Infortel Select Classic systems during this time.

Please contact ISI Support Center at 1-800-326-6183 (US Toll Free) or 1-847-592-3250 (Local or Non-US) if you have any questions.
Posted on Apr 15, 2026 - 09:30 CDT
Apr 18, 2026

No incidents reported today.

Apr 17, 2026

No incidents reported.

Apr 16, 2026
Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Apr 16, 00:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 19:00 CDT
Scheduled - ISI will be performing maintenance on ISI Analytics and Infortel Select Classic systems during this time.

Connections to the SFTP services and delivery of CDR may also be affected.
If you receive CUCM CDR alerts, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files.

Please contact ISI Support Center at 1-800-326-6183 (US Toll Free) or 1-847-592-3250 (Local or Non-US) if you have any questions.
Apr 8, 07:21 CDT
Apr 15, 2026
Apr 14, 2026

No incidents reported.

Apr 13, 2026
Transfer.isi-info.com SFTP Services
Resolved - This incident has been resolved.
Apr 13, 13:14 CDT
Monitoring - ISI initiated a service failover for SFTP connections utilizing transfer.isi-info.com at 7:35 PM CDT to resolve an authentication issue impacting a segment of customers.

If you are experiencing a CUCM connection issue or received a CUCM CDR alert, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files.

Please contact ISI Customer Support at 1-800-326-6183 (US Toll Free) or 1-847-592-3250 (Local or Non-US) if you have any questions.
Apr 12, 19:56 CDT
Apr 12, 2026
Apr 11, 2026

No incidents reported.

Apr 10, 2026

No incidents reported.

Apr 9, 2026
Transfer.isi-info.com SFTP Services
Resolved - This incident has been resolved.
Apr 9, 18:12 CDT
Monitoring - ISI initiated a service failover for SFTP connections utilizing transfer.isi-info.com at 2:20 AM CDT to resolve an authentication issue impacting a segment of customers.

If you are experiencing a CUCM connection issue or received a CUCM CDR alert, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files.

Please contact ISI Customer Support at 1-800-326-6183 (US Toll Free) or 1-847-592-3250 (Local or Non-US) if you have any questions.
Apr 9, 07:17 CDT
Apr 8, 2026
Scheduled Azure Cloud Service Maintenance
Completed - The scheduled maintenance has been completed.
Apr 8, 06:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 22:00 CDT
Scheduled - Microsoft Azure services have notified their subscribers that scheduled maintenance will continue.
There is no service interruption expected for Infortel Select, ISI Analytics, and SFTP services.

If you receive CUCM CDR alerts, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files.
Apr 7, 07:39 CDT
Apr 7, 2026
Transfer.isi-info.com SFTP Services
Resolved - This incident has been resolved.
Apr 7, 19:07 CDT
Monitoring - ISI initiated a service failover for SFTP connections utilizing transfer.isi-info.com at 12:55 AM CDT to resolve an authentication issue impacting a segment of customers.

If you are experiencing a CUCM connection issue or received a CUCM CDR alert, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files.

Please contact ISI Customer Support at 1-800-326-6183 (US Toll Free) or 1-847-592-3250 (Local or Non-US) if you have any questions.
Apr 7, 06:59 CDT
Scheduled Azure Cloud Service Maintenance
Completed - The scheduled maintenance has been completed.
Apr 7, 06:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 22:00 CDT
Scheduled - Microsoft Azure services have notified their subscribers of a scheduled maintenance window.
There is no service interruption expected for Infortel Select, ISI Analytics, and SFTP services.

If you receive CUCM CDR alerts, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files.
Apr 6, 07:34 CDT
Apr 6, 2026
Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

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