Transfer.isi-info.com SFTP Services
Monitoring - ISI initiated a service failover for SFTP connections utilizing transfer.isi-info.com at 12:55 AM CDT to resolve an authentication issue impacting a segment of customers.

If you are experiencing a CUCM connection issue or received a CUCM CDR alert, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files.

Please contact ISI Customer Support at 1-800-326-6183 (US Toll Free) or 1-847-592-3250 (Local or Non-US) if you have any questions.
Apr 07, 2026 - 06:59 CDT
Web Interface Operational
ISI Analytics Operational
Infortel Select Classic Operational
Connectors Operational
SFTP Data Transfer Operational
Cisco Webex Operational
Microsoft Teams Operational
Cisco UCM Operational
Data Export API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Azure Cloud Service Maintenance Apr 7, 2026 22:00 - Apr 8, 2026 06:00 CDT

Microsoft Azure services have notified their subscribers that scheduled maintenance will continue.
There is no service interruption expected for Infortel Select, ISI Analytics, and SFTP services.

If you receive CUCM CDR alerts, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files.
Posted on Apr 07, 2026 - 07:39 CDT
Apr 7, 2026
Scheduled Azure Cloud Service Maintenance
Completed - The scheduled maintenance has been completed.
Apr 7, 06:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 22:00 CDT
Scheduled - Microsoft Azure services have notified their subscribers of a scheduled maintenance window.
There is no service interruption expected for Infortel Select, ISI Analytics, and SFTP services.

If you receive CUCM CDR alerts, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files.
Apr 6, 07:34 CDT
Apr 6, 2026
Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

Apr 3, 2026

No incidents reported.

Apr 2, 2026
CUCM Directory Import Issue
Resolved - Restarting the server has been confirmed to be a working resolution. Please restart your server running the Cloud Connect software if you are experiencing issues with your scheduled CUCM Directory Imports. Our Support Team will also be reaching out to those directly affected shortly, if we've not already communicated with you.
Apr 2, 16:42 CDT
Identified - The problem has been identified. Please restart your Cloud Connect server as a resolution, if you are experiencing this issue. A root cause is still being investigated.
Apr 2, 11:49 CDT
Investigating - We are currently investigating an issue after the recent update to Cloud Connect (v2.0.47070.26090), which is affecting CUCM Directory Imports. A Linkage error is preventing the isvCLoudConnect service from starting successfully. Our Engineering Team is currently working on a solution to this. Thank you for you patience.
Apr 2, 10:30 CDT
Apr 1, 2026

No incidents reported.

Mar 31, 2026

No incidents reported.

Mar 30, 2026

No incidents reported.

Mar 29, 2026

No incidents reported.

Mar 28, 2026

No incidents reported.

Mar 27, 2026

No incidents reported.

Mar 26, 2026

No incidents reported.

Mar 25, 2026
MS Teams and Webex Data Collection Errors
Resolved - Missing MS Teams data from the 22nd (Sunday) been collected and processed. Thank you for your patience during this issue.
Mar 25, 09:41 CDT
Identified - Delays in processing for both MS Teams and Webex have been resolved. We are currently working on a solution to recover missing MS Teams call records from the weekend.
Mar 24, 09:55 CDT
Investigating - We are now troubleshooting intermediate delays in both MS Teams and Webex processing.
Mar 23, 11:17 CDT
Monitoring - An issue with MS Teams data collection from 9:47AM to 10:07PM (CDT) on March 22nd was identified and resolved. We are performing root a cause analysis, and will provide additional details on the gap in CDR as it becomes available.
Mar 23, 10:20 CDT
Mar 24, 2026
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