All Systems Operational

Web Interface Operational
ISI Analytics ? Operational
Infortel Select Classic ? Operational
Connectors Operational
SFTP Data Transfer ? Operational
Cisco Webex ? Operational
Microsoft Teams ? Operational
Data Export API ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Maintenance Nov 19, 2025 19:00-21:00 CST

ISI will be performing maintenance to update email security systems during this time.

Please contact ISI Support Center at 1-800-326-6183 (US Toll Free) or 1-847-592-3250 (Local or Non-US) if you have any questions.
Posted on Nov 13, 2025 - 07:45 CST
Nov 15, 2025

No incidents reported today.

Nov 14, 2025

No incidents reported.

Nov 13, 2025
Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 13, 00:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 19:00 CST
Scheduled - ISI will be performing maintenance on ISI Analytics and Infortel Select Classic systems during this time.

Connections to the SFTP services and delivery of CDR may also be affected.
If you receive CUCM CDR alerts, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files.

Please contact ISI Support Center at 1-800-326-6183 (US Toll Free) or 1-847-592-3250 (Local or Non-US) if you have any questions.
Nov 5, 07:35 CST
Nov 12, 2025
Transfer.isi-info.com SFTP Services
Resolved - This incident has been resolved.
Nov 12, 16:05 CST
Monitoring - ISI initiated a service failover for SFTP connections utilizing transfer.isi-info.com at 03:00 AM CST to resolve an authentication issue impacting a segment of customers.

If you are experiencing a CUCM connection issue or received a CUCM CDR alert, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files.

Please contact ISI Customer Support at 1-800-326-6183 (US Toll Free) or 1-847-592-3250 (Local or Non-US) if you have any questions.
Nov 12, 06:51 CST
Scheduled Azure Cloud Service Maintenance
Completed - The scheduled maintenance has been completed.
Nov 12, 06:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 22:00 CST
Scheduled - Microsoft Azure services have notified their subscribers of a scheduled maintenance window.
There is no service interruption expected for Infortel Select, ISI Analytics, and SFTP services.

If you receive CUCM CDR alerts, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files.
Nov 11, 06:52 CST
Nov 11, 2025
Nov 10, 2025

No incidents reported.

Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025
Transfer.isi-info.com SFTP Services
Resolved - This incident has been resolved.
Nov 7, 15:34 CST
Monitoring - ISI initiated a service failover for SFTP connections utilizing transfer.isi-info.com yesterday at 7:30PM CST to resolve an authentication issue impacting a segment of customers.

If you are experiencing a CUCM connection issue or received a CUCM CDR alert, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files.

Please contact ISI Customer Support at 1-800-326-6183 (US Toll Free) or 1-847-592-3250 (Local or Non-US) if you have any questions.
Nov 7, 06:46 CST
Nov 6, 2025
Scheduled Azure Cloud Service Maintenance
Completed - The scheduled maintenance has been completed.
Nov 6, 06:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 22:00 CST
Scheduled - Microsoft Azure services have notified their subscribers that scheduled maintenance will continue.
There is no service interruption expected for Infortel Select, ISI Analytics, and SFTP services.

If you receive CUCM CDR alerts, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files.
Nov 5, 07:34 CST
Nov 5, 2025
Scheduled Azure Cloud Service Maintenance
Completed - The scheduled maintenance has been completed.
Nov 5, 06:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 22:00 CST
Scheduled - Microsoft Azure services have notified their subscribers of a scheduled maintenance window.
There is no service interruption expected for Infortel Select, ISI Analytics, and SFTP services.

If you receive CUCM CDR alerts, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files.
Nov 4, 07:08 CST
Nov 4, 2025
Nov 3, 2025

No incidents reported.

Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

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