ISI Analytics Status

All Systems Operational

Web Interface Operational

ISI Analytics Operational

Infortel Select Classic Operational

Connectors Operational

SFTP Data Transfer Operational

Cisco Webex Operational

Microsoft Teams Operational

Cisco UCM Operational

Data Export API Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 3, 2026

No incidents reported today.

Apr 2, 2026

CUCM Directory Import Issue

Resolved - Restarting the server has been confirmed to be a working resolution. Please restart your server running the Cloud Connect software if you are experiencing issues with your scheduled CUCM Directory Imports. Our Support Team will also be reaching out to those directly affected shortly, if we've not already communicated with you.
Apr 2, 16:42 CDT

Identified - The problem has been identified. Please restart your Cloud Connect server as a resolution, if you are experiencing this issue. A root cause is still being investigated.
Apr 2, 11:49 CDT

Investigating - We are currently investigating an issue after the recent update to Cloud Connect (v2.0.47070.26090), which is affecting CUCM Directory Imports. A Linkage error is preventing the isvCLoudConnect service from starting successfully. Our Engineering Team is currently working on a solution to this. Thank you for you patience.
Apr 2, 10:30 CDT

Apr 1, 2026

No incidents reported.

Mar 31, 2026

No incidents reported.

Mar 30, 2026

No incidents reported.

Mar 29, 2026

No incidents reported.

Mar 28, 2026

No incidents reported.

Mar 27, 2026

No incidents reported.

Mar 26, 2026

No incidents reported.

Mar 25, 2026

MS Teams and Webex Data Collection Errors

Resolved - Missing MS Teams data from the 22nd (Sunday) been collected and processed. Thank you for your patience during this issue.
Mar 25, 09:41 CDT

Identified - Delays in processing for both MS Teams and Webex have been resolved. We are currently working on a solution to recover missing MS Teams call records from the weekend.
Mar 24, 09:55 CDT

Investigating - We are now troubleshooting intermediate delays in both MS Teams and Webex processing.
Mar 23, 11:17 CDT

Monitoring - An issue with MS Teams data collection from 9:47AM to 10:07PM (CDT) on March 22nd was identified and resolved. We are performing root a cause analysis, and will provide additional details on the gap in CDR as it becomes available.
Mar 23, 10:20 CDT

Mar 24, 2026

Mar 23, 2026

Mar 22, 2026

No incidents reported.

Mar 21, 2026

No incidents reported.

Mar 20, 2026

No incidents reported.