In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 2026 - 22:00 CST
Jan 19, 2026 - 22:00 CST
Scheduled - Microsoft Azure services have notified their subscribers that scheduled maintenance will continue.
There is no service interruption expected for Infortel Select, ISI Analytics, and SFTP services.
If you receive CUCM CDR alerts, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files.
Jan 19, 2026 22:00 - Jan 20, 2026 06:00 CST
There is no service interruption expected for Infortel Select, ISI Analytics, and SFTP services.
If you receive CUCM CDR alerts, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files.
Jan 19, 2026 22:00 - Jan 20, 2026 06:00 CST
Identified - The issue has been identified, and an update for Cloud Connect is being prepared for release later today. That you for your patience while we tend to this issue.
Jan 19, 2026 - 14:21 CST
Jan 19, 2026 - 14:21 CST
Investigating - After a recent update to Cloud Connect, an issue was discovered that has caused a subset of Cloud Connect Servers to be unable to connect to ISI Analytics; resulting in Directory Imports being unable to fetch new data. This is currently under investigation, and updates on a resolution will be provided when available.
Jan 15, 2026 - 16:00 CST
Jan 15, 2026 - 16:00 CST
Web Interface
Operational
ISI Analytics
Operational
Infortel Select Classic
Operational
Connectors
Partial Outage
SFTP Data Transfer
Under Maintenance
Cisco Webex
Operational
Microsoft Teams
Operational
Cisco UCM
Partial Outage
Data Export API
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Maintenance Jan 21, 2026 19:00 - Jan 22, 2026 00:00 CST
ISI will be performing maintenance on ISI Analytics and Infortel Select Classic systems during this time.
Connections to the SFTP services and delivery of CDR may also be affected.
If you receive CUCM CDR alerts, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files.
Please contact ISI Support Center at 1-800-326-6183 (US Toll Free) or 1-847-592-3250 (Local or Non-US) if you have any questions.
Posted on Jan 14, 2026 - 06:49 CST
Connections to the SFTP services and delivery of CDR may also be affected.
If you receive CUCM CDR alerts, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files.
Please contact ISI Support Center at 1-800-326-6183 (US Toll Free) or 1-847-592-3250 (Local or Non-US) if you have any questions.
Posted on Jan 14, 2026 - 06:49 CST