All Systems Operational

Web Interface Operational
ISI Analytics Operational
Infortel Select Classic Operational
Connectors Operational
SFTP Data Transfer Operational
Cisco Webex Operational
Microsoft Teams Operational
Cisco UCM Operational
Cloud Connect Operational
Data Export API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Sep 8, 2026

No incidents reported today.

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

No incidents reported.

Sep 3, 2026

No incidents reported.

Sep 2, 2026

Transfer.isi-info.com SFTP Services
Resolved - This incident has been resolved.
Sep 2, 15:55 CDT
Monitoring - ISI initiated a service failover for SFTP connections utilizing transfer.isi-info.com at 11:50 PM CDT to resolve an authentication issue impacting a segment of customers.

If you are experiencing a CUCM connection issue or received a CUCM CDR alert, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files.

Please contact ISI Support at support-select@isianalytics.com if you have any questions.
Sep 2, 06:47 CDT
Scheduled Azure Cloud Service Maintenance
Completed - The scheduled maintenance has been completed.
Sep 2, 06:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 22:00 CDT
Scheduled - Microsoft Azure services have notified their subscribers of a scheduled maintenance window.
There is no service interruption expected for Infortel Select, ISI Analytics, and SFTP services.

If you receive CUCM CDR alerts, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files.
Sep 1, 07:19 CDT

Sep 1, 2026

Aug 31, 2026

No incidents reported.

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

No incidents reported.

Aug 27, 2026

Transfer.isi-info.com SFTP Services
Resolved - This incident has been resolved.
Aug 27, 16:00 CDT
Monitoring - ISI initiated a service failover for SFTP connections utilizing transfer.isi-info.com at 12:15 AM CDT to resolve an authentication issue impacting a segment of customers.

If you are experiencing a CUCM connection issue or received a CUCM CDR alert, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files.

Please contact ISI Support at support-select@isianalytics.com if you have any questions.
Aug 27, 07:13 CDT
Scheduled Azure Cloud Service Maintenance
Completed - The scheduled maintenance has been completed.
Aug 27, 06:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 22:00 CDT
Scheduled - Microsoft Azure services have notified their subscribers of a scheduled maintenance window.
There is no service interruption expected for Infortel Select, ISI Analytics, and SFTP services.

If you receive CUCM CDR alerts, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files.
Aug 26, 07:47 CDT

Aug 26, 2026

Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Aug 26, 21:44 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 19:00 CDT
Scheduled - ISI will be performing maintenance on ISI Analytics and Infortel Select Classic systems during this time.

Please contact ISI Support at support-select@isianalytics.com if you have any questions.
Aug 20, 07:26 CDT
Cisco Webex Processing Delay
Resolved - Cisco Webex data delivery levels and processing timing as resumed to normal operations.
Aug 26, 08:48 CDT
Monitoring - Cisco Webex data delivery levels have returned to expected values. Processing is working to catch from the delays.
We'll continue to monitor the issue.
Aug 25, 16:16 CDT
Investigating - ISI is experiencing delays with data delivery from Cisco Webex. This may result in delays in new records appearing in your system. A support case has been opened with Cisco Webex Developer Support to investigate this issue.
Aug 25, 13:24 CDT

Aug 25, 2026

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