All Systems Operational

Web Interface Operational
ISI Analytics ? Operational
Infortel Select Classic ? Operational
Connectors Operational
SFTP Data Transfer ? Operational
Cisco Webex ? Operational
Microsoft Teams ? Operational
Data Export API ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Maintenance Jul 9, 2025 17:00 - Jul 10, 2025 02:00 CDT

ISI will be performing maintenance on ISI Analytics and Infortel Select Classic systems during this time.

Processing call records will be delayed.

Please contact ISI Support Center at 1-800-326-6183 (US Toll Free) or 1-847-592-3250 (Local or Non-US) if you have any questions.
Posted on Jun 11, 2025 - 15:58 CDT
Jul 1, 2025

No incidents reported today.

Jun 30, 2025

No incidents reported.

Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025

No incidents reported.

Jun 26, 2025

No incidents reported.

Jun 25, 2025
Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jun 25, 20:17 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 19:00 CDT
Scheduled - ISI will be performing maintenance on ISI Analytics and Infortel Select Classic systems during this time.

Connections to the SFTP services and delivery of CDR may also be affected.
If you receive CUCM CDR alerts, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files.

Please contact ISI Support Center at 1-800-326-6183 (US Toll Free) or 1-847-592-3250 (Local or Non-US) if you have any questions.
Jun 20, 17:28 CDT
Transfer.isi-info.com SFTP Services
Resolved - This incident has been resolved.
Jun 25, 15:44 CDT
Monitoring - ISI initiated a service failover for SFTP connections utilizing transfer.isi-info.com at 4:55AM CDT to resolve an authentication issue impacting a segment of customers.

If you are experiencing a CUCM connection issue or received a CUCM CDR alert, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files.

Please contact ISI Customer Support at 1-800-326-6183 (US Toll Free) or 1-847-592-3250 (Local or Non-US) if you have any questions.
Jun 25, 05:18 CDT
Jun 24, 2025

No incidents reported.

Jun 23, 2025
Transfer.isi-info.com SFTP Services
Resolved - This incident has been resolved.
Jun 23, 15:34 CDT
Monitoring - ISI initiated a service failover for SFTP connections utilizing transfer.isi-info.com at 9:15AM CDT to resolve an authentication issue impacting a segment of customers.

If you are experiencing a CUCM connection issue or received a CUCM CDR alert, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files.

Please contact ISI Customer Support at 1-800-326-6183 (US Toll Free) or 1-847-592-3250 (Local or Non-US) if you have any questions.
Jun 23, 09:19 CDT
Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.

Jun 20, 2025
Transfer.isi-info.com SFTP Services
Resolved - This incident has been resolved.
Jun 20, 07:20 CDT
Monitoring - ISI initiated a service failover for SFTP connections utilizing transfer.isi-info.com at 6:05 AM/PM CST/CDT to resolve an authentication issue impacting a segment of customers.

If you are experiencing a CUCM connection issue or received a CUCM CDR alert, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files.

Please contact ISI Customer Support at 1-800-326-6183 (US Toll Free) or 1-847-592-3250 (Local or Non-US) if you have any questions.
Jun 19, 06:16 CDT
Jun 19, 2025
Scheduled Azure Cloud Service Maintenance
Completed - The scheduled maintenance has been completed.
Jun 19, 06:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 22:00 CDT
Scheduled - Microsoft Azure services have notified their subscribers that scheduled maintenance will continue.
There is no service interruption expected for Infortel Select, ISI Analytics, and SFTP services.

If you receive CUCM CDR alerts, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files.
Jun 18, 07:40 CDT
Jun 18, 2025
Scheduled Azure Cloud Service Maintenance
Completed - The scheduled maintenance has been completed.
Jun 18, 06:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 22:00 CDT
Scheduled - Microsoft Azure services have notified their subscribers of a scheduled maintenance window.
There is no service interruption expected for Infortel Select, ISI Analytics, and SFTP services.

If you receive CUCM CDR alerts, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files.
Jun 17, 07:28 CDT
Jun 17, 2025
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