All Systems Operational

Web Interface Operational
ISI Analytics Operational
Infortel Select Classic Operational
Connectors Operational
SFTP Data Transfer Operational
Cisco Webex Operational
Microsoft Teams Operational
Cisco UCM Operational
Data Export API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Feb 6, 2026

No incidents reported today.

Feb 5, 2026

No incidents reported.

Feb 4, 2026

No incidents reported.

Feb 3, 2026
Scheduled Azure Cloud Service Maintenance
Completed - The scheduled maintenance has been completed.
Feb 3, 06:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 2, 22:00 CST
Scheduled - Microsoft Azure services have notified their subscribers that scheduled maintenance will continue.
There is no service interruption expected for Infortel Select, ISI Analytics, and SFTP services.

If you receive CUCM CDR alerts, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files.
Jan 30, 07:45 CST
Feb 2, 2026
Feb 1, 2026

No incidents reported.

Jan 31, 2026

No incidents reported.

Jan 30, 2026
Scheduled Azure Cloud Service Maintenance
Completed - The scheduled maintenance has been completed.
Jan 30, 06:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 22:00 CST
Scheduled - Microsoft Azure services have notified their subscribers that scheduled maintenance will continue.
There is no service interruption expected for Infortel Select, ISI Analytics, and SFTP services.

If you receive CUCM CDR alerts, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files.
Jan 29, 07:35 CST
Jan 29, 2026
Scheduled Azure Cloud Service Maintenance
Completed - The scheduled maintenance has been completed.
Jan 29, 06:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 22:00 CST
Scheduled - Microsoft Azure services have notified their subscribers that scheduled maintenance will continue.
There is no service interruption expected for Infortel Select, ISI Analytics, and SFTP services.

If you receive CUCM CDR alerts, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files.
Jan 28, 07:49 CST
Jan 28, 2026
Jan 27, 2026

No incidents reported.

Jan 26, 2026

No incidents reported.

Jan 25, 2026
Webex Collection
Resolved - After monitoring, the call data collection for Webex has remained stable.
ISI will be working with Webex Dev Support to prevent this issue in the future.
Jan 25, 08:54 CST
Update - Webex call data collection has caught up to current time.
Jan 24, 13:10 CST
Monitoring - Webex call data is now collecting and catching up from the time last retrieved successfully.

Cisco communicated a change to the Webex API FQDN used to collect call data. In the scheduled maintenance this week, ISI updated the used FQDN accordingly and confirmed collection systems were operational. As of 12AM CST, the new FQDN was no longer operational for ISI. We reverted our systems back to the previous FQDN and collection has resumed.

ISI is in touch with Webex Dev Support to determine next steps.
Jan 24, 11:21 CST
Investigating - We are currently investigating an issue preventing call data collection from Webex.
Jan 24, 08:45 CST
Jan 24, 2026
Jan 23, 2026

No incidents reported.

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