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All Systems Operational
Web Interface
Operational
ISI Analytics
Operational
Infortel Select Classic
Operational
Connectors
Operational
SFTP Data Transfer
Operational
Cisco Webex
Operational
Microsoft Teams
Operational
Cisco UCM
Operational
Data Export API
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 27, 2026
No incidents reported today.
Jan 26, 2026
No incidents reported.
Jan 25, 2026
Resolved -
After monitoring, the call data collection for Webex has remained stable.
ISI will be working with Webex Dev Support to prevent this issue in the future.
Jan 25, 08:54 CST
ISI will be working with Webex Dev Support to prevent this issue in the future.
Jan 25, 08:54 CST
Update -
Webex call data collection has caught up to current time.
Jan 24, 13:10 CST
Jan 24, 13:10 CST
Monitoring -
Webex call data is now collecting and catching up from the time last retrieved successfully.
Cisco communicated a change to the Webex API FQDN used to collect call data. In the scheduled maintenance this week, ISI updated the used FQDN accordingly and confirmed collection systems were operational. As of 12AM CST, the new FQDN was no longer operational for ISI. We reverted our systems back to the previous FQDN and collection has resumed.
ISI is in touch with Webex Dev Support to determine next steps.
Jan 24, 11:21 CST
Cisco communicated a change to the Webex API FQDN used to collect call data. In the scheduled maintenance this week, ISI updated the used FQDN accordingly and confirmed collection systems were operational. As of 12AM CST, the new FQDN was no longer operational for ISI. We reverted our systems back to the previous FQDN and collection has resumed.
ISI is in touch with Webex Dev Support to determine next steps.
Jan 24, 11:21 CST
Investigating -
We are currently investigating an issue preventing call data collection from Webex.
Jan 24, 08:45 CST
Jan 24, 08:45 CST
Jan 24, 2026
Jan 23, 2026
No incidents reported.
Jan 22, 2026
Completed -
The scheduled maintenance has been completed.
Jan 22, 00:00 CST
Jan 22, 00:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 19:00 CST
Jan 21, 19:00 CST
Scheduled -
ISI will be performing maintenance on ISI Analytics and Infortel Select Classic systems during this time.
Connections to the SFTP services and delivery of CDR may also be affected.
If you receive CUCM CDR alerts, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files.
Please contact ISI Support Center at 1-800-326-6183 (US Toll Free) or 1-847-592-3250 (Local or Non-US) if you have any questions.
Jan 14, 06:49 CST
Connections to the SFTP services and delivery of CDR may also be affected.
If you receive CUCM CDR alerts, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files.
Please contact ISI Support Center at 1-800-326-6183 (US Toll Free) or 1-847-592-3250 (Local or Non-US) if you have any questions.
Jan 14, 06:49 CST
Jan 21, 2026
Jan 20, 2026
Resolved -
After monitoring server statuses this morning, we are considering this issue resolved. Thank you for your patience.
Jan 20, 13:57 CST
Jan 20, 13:57 CST
Monitoring -
The Cloud Connect software update has been release, and we are now monitoring server connection statuses to confirm the issue has been resolved.
Jan 20, 08:16 CST
Jan 20, 08:16 CST
Identified -
The issue has been identified, and an update for Cloud Connect is being prepared for release later today. Thank you for your patience while we tend to this issue.
Jan 19, 14:21 CST
Jan 19, 14:21 CST
Investigating -
After a recent update to Cloud Connect, an issue was discovered that has caused a subset of Cloud Connect Servers to be unable to connect to ISI Analytics; resulting in Directory Imports being unable to fetch new data. This is currently under investigation, and updates on a resolution will be provided when available.
Jan 15, 16:00 CST
Jan 15, 16:00 CST
Completed -
The scheduled maintenance has been completed.
Jan 20, 06:00 CST
Jan 20, 06:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 22:00 CST
Jan 19, 22:00 CST
Scheduled -
Microsoft Azure services have notified their subscribers that scheduled maintenance will continue.
There is no service interruption expected for Infortel Select, ISI Analytics, and SFTP services.
If you receive CUCM CDR alerts, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files.
Jan 16, 07:35 CST
There is no service interruption expected for Infortel Select, ISI Analytics, and SFTP services.
If you receive CUCM CDR alerts, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files.
Jan 16, 07:35 CST
Jan 19, 2026
Jan 18, 2026
No incidents reported.
Jan 17, 2026
No incidents reported.
Jan 16, 2026
Completed -
The scheduled maintenance has been completed.
Jan 16, 06:00 CST
Jan 16, 06:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 22:00 CST
Jan 15, 22:00 CST
Scheduled -
Microsoft Azure services have notified their subscribers that scheduled maintenance will continue.
There is no service interruption expected for Infortel Select, ISI Analytics, and SFTP services.
If you receive CUCM CDR alerts, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files.
Jan 15, 07:49 CST
There is no service interruption expected for Infortel Select, ISI Analytics, and SFTP services.
If you receive CUCM CDR alerts, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files.
Jan 15, 07:49 CST
Jan 15, 2026
Completed -
The scheduled maintenance has been completed.
Jan 15, 06:00 CST
Jan 15, 06:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 22:00 CST
Jan 14, 22:00 CST
Scheduled -
Microsoft Azure services have notified their subscribers that scheduled maintenance will continue.
There is no service interruption expected for Infortel Select, ISI Analytics, and SFTP services.
If you receive CUCM CDR alerts, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files.
Jan 14, 07:36 CST
There is no service interruption expected for Infortel Select, ISI Analytics, and SFTP services.
If you receive CUCM CDR alerts, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files.
Jan 14, 07:36 CST
Jan 14, 2026
Completed -
The scheduled maintenance has been completed.
Jan 14, 06:00 CST
Jan 14, 06:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 22:00 CST
Jan 13, 22:00 CST
Scheduled -
Microsoft Azure services have notified their subscribers of a scheduled maintenance window.
There is no service interruption expected for Infortel Select, ISI Analytics, and SFTP services.
If you receive CUCM CDR alerts, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files.
Jan 13, 06:38 CST
There is no service interruption expected for Infortel Select, ISI Analytics, and SFTP services.
If you receive CUCM CDR alerts, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files.
Jan 13, 06:38 CST
Jan 13, 2026