All Systems Operational

Web Interface Operational
ISI Analytics Operational
Infortel Select Classic Operational
Connectors Operational
SFTP Data Transfer Operational
Cisco Webex Operational
Microsoft Teams Operational
Cisco UCM Operational
Data Export API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Maintenance Mar 18, 2026 19:00 - Mar 19, 2026 00:00 CDT

ISI will be performing maintenance on ISI Analytics and Infortel Select Classic systems during this time.

Connections to the SFTP services and delivery of CDR may also be affected.
If you receive CUCM CDR alerts, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files.

Please contact ISI Support Center at 1-800-326-6183 (US Toll Free) or 1-847-592-3250 (Local or Non-US) if you have any questions.
Posted on Mar 11, 2026 - 06:54 CDT
Mar 13, 2026

No incidents reported today.

Mar 12, 2026
Unexpected Webex Service App Error
Resolved - Webex has notified us that they have rolled out their fix to all data centers, and our own testing confirms that the Connectors are back online. Thank you for your patience, and please reach out to our support team know if you're experiencing any issues with data collection or Queue syncing (support-select@isianalytics.com or https://isianalytics.com/support).
Mar 12, 11:39 CDT
Update - ISI is implementing a temporary workaround to resume Webex call data (CDR) collection while we wait for final resolution from Webex. Call processing delays may still occur, but ISI will work to address ASAP.

Please note that Webex Directory Imports are still unavailable while a permanent resolution is being worked on.
Mar 10, 11:39 CDT
Update - ISI is implementing a temporary workaround to resume Webex call data collection while we wait for final resolution from Webex. Call processing delays may still occur, but ISI will work to address ASAP.
Mar 9, 14:03 CDT
Identified - An unexpected change in Webex API behavior is impacting Queue syncing and data collection for a subset of Webex data sources. Cisco has acknowledged the error, and are currently testing a resolution.
Mar 6, 09:37 CST
Mar 11, 2026

No incidents reported.

Mar 10, 2026
Scheduled Azure Cloud Service Maintenance
Completed - The scheduled maintenance has been completed.
Mar 10, 06:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 22:00 CDT
Scheduled - Microsoft Azure services have notified their subscribers that scheduled maintenance will continue.
There is no service interruption expected for Infortel Select, ISI Analytics, and SFTP services.

If you receive CUCM CDR alerts, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files.
Mar 6, 07:56 CST
Mar 9, 2026
Mar 8, 2026

No incidents reported.

Mar 7, 2026

No incidents reported.

Mar 6, 2026
Scheduled Azure Cloud Service Maintenance
Completed - The scheduled maintenance has been completed.
Mar 6, 06:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 22:00 CST
Scheduled - Microsoft Azure services have notified their subscribers of a scheduled maintenance window.
There is no service interruption expected for Infortel Select, ISI Analytics, and SFTP services.

If you receive CUCM CDR alerts, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files.
Mar 5, 06:54 CST
Mar 5, 2026
Mar 4, 2026

No incidents reported.

Mar 3, 2026

No incidents reported.

Mar 2, 2026

No incidents reported.

Mar 1, 2026

No incidents reported.

Feb 28, 2026

No incidents reported.

Feb 27, 2026

No incidents reported.

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